Privacy Policy

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

A. Device Information

• Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
• Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our services.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

B. Order Information

• Examples of Personal Information collected: Full name, billing address, shipping address, payment information (including credit card numbers or PayPal account details), email address, and phone number.
• Purpose of collection: To provide products or services to you, fulfill our contract, process payment details, arrange shipping, provide invoices and order confirmations, communicate with you, and screen orders for potential risk or fraud.
• Source of collection: Collected directly from you when you place an order on our Site.

2. How We Use Your Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, keeping you updated on your order status, and sending news about new products or special offers.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use third-party payment processors (such as Stripe and PayPal) to securely handle payment transactions.
• We share shipping details with our fulfillment partners and shipping carriers (e.g., USPS, DHL, UPS) to manufacture and deliver your items.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies & Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login or shopping cart items). This means you don’t have to re-enter this information whenever you return to the site or browse from one page to another.

5. Behavioral Advertising & Do Not Track

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have specific legal rights regarding your Personal Information:

• EEA/UK Residents (GDPR): If you are a resident of the European Economic Area, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
• California Residents (CCPA): If you are a resident of California, you have the right to request access to your Personal Information, request deletion of your information, and opt-out of the sale of your Personal Information (Note: Koolteee does not sell your personal data).

7. Data Retention & Security

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

We implement industry-standard physical, technical, and administrative security measures to protect your personal data from unauthorized access, loss, or misuse.

8. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.